Frequently Asked Questions (FAQ)

1. If these are digital downloads, why do you need my address?

Your address is needed for the billing process to complete the purchase of the digital download product(s).

 2. How will I receive my digital purchase?

Upon completing your purchase you will be immediately provided a download link to your product(s). You will also be emailed a link to your download(s). It may take a few minutes to receive your email, please allow up to 15 minutes. Please remember to check your email spam folder, too. If you still haven't received your purchase confirmation email, please contact us.

 3. Can I cancel my order?

Since a link is provided during the checkout process, after payment confirmation, all digital download items are non-cancellable and non-refundable.

 4. How do I print my digital download items?

Once you receive the download link, click the download button. Locate the file in your downloads folder and double click to "unzip" the zip file. Choose the document from the unzipped file and select it to print.